Customer Care Center 
powered by 
You are here: FAQ > Information on downloading a software product
Top Questions
1. What do I need to know before downloading a product?
2. How do I download a product?
3. What is the "Extended Download Service"?
4. The license key does not work. What can I do?
5. I finished downloading a product. Where can I find it?
6. Is the product installed while it is being downloaded?
7. I don't have a download link. Can I still download the product?
How do I download a product?
After payment is received, you will see a link on the order completion page that will take you to the product download. You will also find this download link in the delivery e-mail that you receive from us after payment is received.

You will typically perform the following steps:

  • If you click on this download link or copy the download link to your browser's address line and press Enter, a window will open in your browser asking you where you would like to save the file.
  • Save the file on your system at a location where you will be able to find it, and give it a name you will be able to remember. We recommend that you save the file to your 'Desktop' so that you can easily find and install the product after downloading it.
  • As soon as the download begins, a status bar will appear in a popup window that graphically shows you the progress of your download from 0 to 100 percent.
  • After completely downloading your product, go to the location where you saved your file. Double-click on the icon or on the executable file to start installing the product.
Your rating: 
Submit Question: 
If your question has not been answered, please click Submit question.