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You are here: FAQ > Information on downloading a software product
Top Questions
1. I finished downloading a product. Where can I find it?
2. Is the product installed while it is being downloaded?
3. I don't have a download link. Can I still download the product?
4. What do I need to know before downloading a product?
5. How do I download a product?
6. What is the "Extended Download Service"?
7. The license key does not work. What can I do?
I don't have a download link. Can I still download the product?
In this case, please check the following options:
  • You paid for your order less than 30 days ago.
    In this case, you also received the download link less than 30 days ago. You will find the download link in the password-protected "My Account" area under "Details" for the applicable order.
  • You paid for your order and received your download link more than 30 days ago.
    In this case, please use the contact form to contact our customer service.
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