Customer Care Center 
powered by 
You are here: FAQ > Payment
Top Questions
1. How can I change my credit card information?
2. How can I pay for my order using PayPal?
3. My invoice has a qualified electronic signature. What does this mean?
4. Why was my payment declined?
5. How can I pay for my order using WebMoney?
6. How can I cancel my order? I have not paid yet.
7. What is this charge on my credit/debit card?
8. How can I cancel my order? I have already paid.
9. The qualified electronic signature is invalid - What does this mean?
10. How do I pay by credit or debit card?
How can I change the payment type for my order?
You can change your payment type for orders for which payment has not been received. Generally, this applies to wire transfers (not online wire transfers) or check, or if your credit card payment has been declined.
You can only change your payment type if the desired payment type has been activated for the publisher.

You can change the payment type for your order using any of the following three methods:

E-mail containing payment terms:
In this e-mail, you will find an encrypted link under "Expedited Delivery" that will direct you back to the order process. Select the desired payment type and enter the appropriate information. The form will be pre-populated with your personal information.

Password-protected "My Account" area:
Log in to the password-protected "My Account" area and open the applicable order. Check Payment type and Payment status under "Details" to find out whether your payment has already been received. If we have not yet received your payment, you can still change your payment type. Click on the link to return to the order process and select the desired payment type for this order.

Customer Service:
Use the contact form to contact our customer service staff.

Your rating: 
Submit Question: 
If your question has not been answered, please click Submit question.