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Top Questions
1. How do I order online as a returning customer?
2. How can I order online as a new customer?
How can I order online as a new customer?
Please be sure to carefully fill out all of the "Personal Information" fields in the order form.

It is especially important to enter the correct e-mail address because all necessary information and receipts, and generally the product you ordered itself, will be sent by e-mail. We recommend carefully entering the address twice to avoid any errors and to avoid delays in processing your order.

Lastly, please select your payment type and currency, and confirm all entries by clicking "Next". On the next page, you can recheck your information and make any necessary corrections.

Click "Order" to submit your order. In a few moments, you will receive an order confirmation on the final page of the order process.

Depending on the payment type you selected, you will find different kinds of information on the order completion page:

  • If you selected credit/debit card or PayPal as your payment type, the order will be processed as quickly as possible. You will be able to print your invoice on the order completion page. Simply click "Print invoice". A copy of this invoice will automatically be e-mailed to you together with your order confirmation.
  • If you paid for your order by wire transfer, you will first receive an order confirmation on the order completion page. We will then e-mail your payment information to you, and as soon as we have received your payment, you will receive your invoice by e-mail.
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