Customer Care Center  powered by    Language:  English Deutsch Français Español Português Italiano Nederlands Svenska Norsk Dansk suomi Polski Čeština Magyar Türkçe ελληνικά Русский 日本語 简体中文 繁體中文 한국어   You are here: FAQ > Information on downloading a software product   Top Questions 1. What do I need to know before downloading a product? 2. How do I download a product? 3. What is the "Extended Download Service"? 4. The license key does not work. What can I do? 5. I finished downloading a product. Where can I find it? 6. Is the product installed while it is being downloaded? 7. I don't have a download link. Can I still download the product? I don't have a download link. Can I still download the product? In this case, please check the following options: You paid for your order less than 30 days ago. In this case, you also received the download link less than 30 days ago. You will find the download link in the password-protected "My Account" area under "Details" for the applicable order. You paid for your order and received your download link more than 30 days ago. In this case, please use the contact form to contact our customer service. Your rating:  --> Select Very helpful Helpful Moderately helpful Not helpful   Submit Question:  If your question has not been answered, please click Submit question.