Customer Care Center 
powered by 
 
Language:   
You are here: FAQ > Payment
Top Questions
1. How can I change my credit card information?
2. How can I pay for my order using PayPal?
3. My invoice has a qualified electronic signature. What does this mean?
4. Why was my payment declined?
5. How can I pay for my order using WebMoney?
6. How can I cancel my order? I have not paid yet.
7. What is this charge on my credit/debit card?
8. How can I cancel my order? I have already paid.
9. The qualified electronic signature is invalid - What does this mean?
10. How do I pay by credit or debit card?
The qualified electronic signature is invalid - What does this mean?
When opening our PDF invoice with a qualified electronic signature in Adobe Reader, you may see a message stating that the validity of the signature is unknown. In this case, please manually add Digital River as a trusted issuer of this signature.
Depending on your Adobe Reader version, look for these settings under 'Signature Properties', 'Trust' or a similar term.

Please be advised that while Adobe Reader is able to display our PDF documents, it is not suitable for confirming the validity of documents with qualified electronic signatures. For this purpose, please use software like the free digiSeal reader.

Your rating: 
 
Submit Question: 
If your question has not been answered, please click Submit question.